Shipping / Production
Typical production time is 1 business week from order date. Rush production is available in the shipping options, this will bump your item to be produced in 3 business days.
Shipping / Local Pickup:
You can choose free local pickup for your shipping option and we will do what we can to meet you as soon as your item is ready. Delivery will be at our discretion and we will do the best to fulfill your requests. Most of our items will ship USPS Priority Mail and a majority of our customer will receive there item in 2 - 3 business days from date of shipment. We ship USPS because we have found them to be the most kind and respectful of our customers art. From time to time we will use other carriers, especially when you choose an over-sized item and USPS just cant fit in in the drivers cars!
Most of ENC Creations items are special order so making a return is not an option. However if you are not satisfied ENC Creations will make it right! Al & Marsha, our owners have over 20 years of professional and award winning customer service experience. We are dedicated to creating happy customer and believe word of mouth is our biggest provider of new customers! Just let us know what problem or concern you may have and we will work it out!
Changes / Cancellations:
Your purchase is special to you and us, many times it is specific to you and your needs. Therefore once your order has been placed there is little time to change or cancel your order. If you do need to make a change or cancel let us know as soon as possible! Once we know, we will do what we can to help you, but if your item is already in production it is a bit late. We will do what we can to help you either way.